Privacy Policy of mr77

1. About This Policy

This Privacy Policy governs the manner in which mr77 collects, uses, maintains, and discloses information collected from users of mr77.bio. It has been composed in accordance with widely accepted data-protection principles and is designed to be transparent, fair, and accessible to all players in Bangladesh and beyond.

By continuing to use mr77's platform and services, you are consenting to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our services immediately and contact us for data erasure requests.

2. Information We Collect

mr77 collects personal information in order to provide, secure, and improve its services. The categories of information we may collect include, but are not limited to, the following:

• Identity information: full name, date of birth, gender, and nationality, as required for account creation and Know Your Customer (KYC) verification.
• Contact information: email address, mobile phone number, and residential address (city, district, Bangladesh division such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Financial information: payment method details such as bKash wallet numbers, Nagad numbers, Rocket accounts, Upay, Dutch-Bangla Bank, City Bank, or other banking references used for deposits and withdrawals. We do not store full card numbers; payment data is handled through secure processors.
• Technical and usage data: IP address, browser type, device model, operating system version, session timestamps, pages visited, games played, bet histories, and interaction logs used to improve platform performance and security.
• Communications data: records of your correspondence with our customer support team, including chat logs and email exchanges, retained for dispute resolution and service improvement.

3. How We Use Your Information

The personal information we collect is used solely for the following purposes. We will not use your data for any purpose that is not stated in this policy without first obtaining your explicit consent:

• To create, maintain, and administer your mr77 account, including KYC identity verification for responsible and compliant gaming.
• To process financial transactions including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers, and to maintain accurate transaction records.
• To communicate important service updates, promotional bonus offers, and responsible gaming reminders to your registered contact details. You may opt out of marketing communications at any time.
• To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and any other misuse of our platform in accordance with our responsible gaming commitments.

4. Sharing of Information

mr77 does not sell, trade, or rent users' personal information to outside parties. We may share data in limited circumstances only, as described below:

• Trusted service providers and technology partners who assist in operating our platform, processing payments, or delivering player-support services, subject to strict confidentiality obligations.
• Regulatory or law-enforcement authorities where we are legally required or permitted to do so, for instance in connection with anti-fraud investigations or compliance with applicable laws.
• Business successors in the event of a merger, acquisition, or asset sale, provided that the receiving party agrees to honour the terms of this Privacy Policy.

In all such cases, mr77 applies appropriate contractual and technical safeguards to ensure your personal data remains protected and is used only for the stated purpose.

5. Payment Data & Financial Privacy

mr77 takes the security of financial data with exceptional seriousness. All payment transactions are conducted through secure, encrypted channels. We do not store sensitive card details on our own servers. When you transact using bKash, Nagad, Rocket, Upay, or any bank debit/credit card, your financial credentials are processed directly by the respective payment service provider.

We retain records of transaction amounts, dates, and payment method references (e.g., masked wallet numbers) only to the extent necessary for dispute resolution, auditing, and regulatory compliance. These records are never shared for commercial marketing purposes.

6. Cookies and Tracking Technologies

mr77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise returning users, remember preferences, maintain session security, and analyse usage patterns to improve our services.

You may configure your browser settings to refuse cookies or alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of certain features on mr77, such as session persistence and personalised bonus displays. We do not use cookies to collect sensitive personal or financial information.

7. Your Rights as a User

mr77 respects your rights in relation to your personal data. Subject to verification of your identity, you are entitled to exercise the following rights by contacting our support team:

• Right of Access: You may request a copy of the personal data we hold about you, including your account information, transaction history, and communication records.
• Right of Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right of Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records.
• Right to Withdraw Consent: Where processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

8. Data Security Measures

mr77 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption for all data in transit, secure server infrastructure with restricted access controls, regular security audits and penetration testing, and strict internal data-handling policies applicable to all staff with access to user data.

Whilst mr77 takes every reasonable precaution to protect your data, no method of electronic transmission or storage is one hundred percent secure. In the event of a data breach that is likely to result in a risk to your rights, mr77 will notify affected users as promptly as practicable and take immediate steps to contain and remediate the breach.

9. Minors and Age Verification

mr77 strictly prohibits the use of its platform by persons under the age of 21. Our services are intended exclusively for adults aged 21 and above. We implement age-verification procedures during account registration and reserve the right to request supporting documentation at any time. If we discover that a user under 21 has registered, we will suspend the account immediately, void any associated winnings, and return deposits where legally appropriate. Parents and guardians are encouraged to use parental-control software to prevent underage access to online gaming platforms.

10. Changes to This Policy

mr77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on our platform. The revised policy will take effect from the date it is published on mr77.bio.

Your continued use of mr77 following the publication of changes to this Privacy Policy constitutes your acceptance of those changes. We recommend that you review this page periodically to stay informed of how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which mr77 handles your personal data, please contact our dedicated privacy support team. We aim to respond to all legitimate enquiries within 5 business days.

You may reach our support team via email at [email protected]. Please include your registered username and a brief description of your request so we can assist you efficiently. Do not send sensitive financial details such as full card numbers or wallet PINs via email.